Four severities, one rule each, and a weekly hour that stops the backlog becoming a graveyard.
bugstriagesupport
SUSupreme
83328
Explore the library
Every published schematic is readable, copyable and free to adapt.
2 schematics
When support should wake someone up
OperationsThe escalation ladder written down, so the decision is not made at 2am by whoever feels bravest.
supportescalationcustomer success
SUSupreme
82622