Incident response, hour by hour
EngineeringWho does what in the first ten minutes, and why the person fixing it should never be the person posting updates.
incidentsoncallreliability
SUSupreme
107784
Who does what in the first ten minutes, and why the person fixing it should never be the person posting updates.
A decision usually made in an afternoon on the strength of a conference talk, and then lived with for six years.