Supreme

A study loop built around producing something every week, because reading alone does not survive contact with a busy month.

Every pound in and out of a small café, drawn once, including the costs that only appear in month three.

A repurposing pipeline that starts with something you already said, rather than a blank page every Monday.

The escalation ladder written down, so the decision is not made at 2am by whoever feels bravest.

Five stages, a scorecard at each, and the handover that decides whether the new person stays.

One dashboard, traced backwards through every transform, to the three tables it really depends on.

Who does what in the first ten minutes, and why the person fixing it should never be the person posting updates.

Four severities, one rule each, and a weekly hour that stops the backlog becoming a graveyard.

The path from a complaint to a shipped change, including the two places most ideas are supposed to die.